Frequently Asked Questions
Everything you need to know about your BRANWYN experience.
What is your standard shipping policy?
We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days and delivered within 3-5 business days via USPS or UPS.
How do I initiate a return or exchange?
We want you to love your fit. If you are not satisfied, we accept returns and exchanges on unworn items with original tags within 30 days of purchase through our online returns portal.
What materials do you use in your apparel?
BRANWYN focuses on sustainable, high-quality fabrics including organic cotton, recycled polyester, and ethically sourced Merino wool to ensure comfort and durability.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.